FAQs

Support for our audience is offered via email address listed on Contact Us page. We also provide telephone support and our customer support team is available Monday through Friday from 9AM to 6PM to entertain all queries.

Reach us via email or chat with our customer support team. We’d love to hear from you!

Some orders are spread across multiple deliveries. If you have not received your complete order within 3-5 working days, please contact us.

It’s always a good idea to check that the parcel hasn’t been damaged before accepting your delivery. If it has been damaged during transportation, then don’t accept or sign for it. It’ll be sent back to us and we’ll refund you in full.

If you’ve already accepted the package or it was accepted by someone else, please contact us.

You can cancel your order at any time before shipping and get a refund. After the shipment of your order, you will receive an email with a tracking number against your order. Kindly note that we do not accept exchanges for opened or partially used products.

Once the cancellation process is complete, you will receive a confirmation email with a receipt for your refund. The transaction amount will be credited to your bank account within 2-3 working days. However, if the cancellation is delayed by your end, the shipping fee will not be refunded.